Great Customer Care is not something that just happens. It is a major focal point for SunTel with targeted actions to ensure we support our customers needs.
Customer Care Center
- Dedicated people to take service requests and translate them into actions for our engineers and technicians
- Second level engineers to quickly conduct remote analysis and action
- Management to ensure that targets are met
Advanced Support Systems
- An Advanced Contact Center call handling system to ensure prompt call answering, monitoring and reporting
- A Service Delivery Management system to track and record actions
- System and Network monitoring tools to identify problems for expedient resolution
Knowledgeable Staff
- Certified and experienced field technicians
- Second level support for quick escalation
- 24/7 emergency response
We Can We Do
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