Customer Care

Great Customer Care is not something that just happens. It is a major focal point for SunTel with targeted actions to ensure we support our customers needs.

Customer Care Center

Dedicated people to take service requests and translate them into actions for our engineers and technicians
Second level engineers to quickly conduct remote analysis and action
Management to ensure that targets are met

Advanced Support Systems

An Advanced Contact Center call handling system to ensure prompt call answering, monitoring and reporting
A Service Delivery Management system to track and record actions
System and Network monitoring tools to identify problems for expedient resolution

Knowledgeable Staff

Certified and experienced field technicians
Second level support for quick escalation
24/7 emergency response

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SunTel Services is not just about selling voice, video and data systems. It's about understanding the challenges you face and developing the appropriate cost-effective communication solutions. You need a technology partner you can trust. One with a reputation for quality and service. A partner you can rely on to meet your current needs and, as the opportunities change and technology advances, to move your company forward. By focusing on your total communication needs, SunTel Services does all that and more.