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Customer Care

Great Customer Care is not something that just happens.  It is a major focal point for SunTel with targeted actions to ensure we support our customers needs.

 Customer Care Center
  1. Dedicated people to take service requests and translate them into actions for our engineers and technicians
  2. Second level engineers to quickly conduct remote analysis and action
  3. Management to ensure that targets are met
Advanced Support Systems
  1. An Advanced Contact Center call handling system to ensure prompt call answering, monitoring and reporting
  2. A Service Delivery Management system to track and record actions
  3. System and Network monitoring tools to identify problems for expedient resolution
Knowledgeable Staff
  1. Certified and experienced field technicians
  2. Second level support for quick escalation
  3. 24/7 emergency response 

 We Can We Do




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