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Telephony

Long before the idea of computer data networks was imagined, phone systems have been the preferred way to carry on live communication to do business.  Voice carries subtle information that cannot be conveyed in an email such as tone of voice.  Also, since most of us can speak much faster than we type, voice systems enable us to quickly and easily convey information and respond to it.

SunTel Services has extensive experience designing, installing, configuring and maintaining phone systems.  We can also train your employees on how to get the most from their new phone system.  From small, simple key systems to complex, networked systems with call center solutions; we have successfully installed systems for more than 20 years.

VoIP Telephony
In the late 1990’s, technology was developed to transmit voice over the same networks providing data connectivity.  The age of Voice over Internet Protocol (VOIP) began.  The technology has matured, and IP Telephony is now the standard for implementing new enterprise voice functionality.

IP Telephony can reduce installation costs since it operates on a converged network infrastructure that utilizes a single cable drop for both voice and data.

Furthermore, IP telephony systems include employee productivity tools that integrate with user computers at the desktop empowering employees to quickly access directories, dial from their computer contacts or presence-based applications, as well as many other feature-rich capabilities, now known as Unified Communications.

 

We Can  We Do

  • Project Management to assure that all tasks are completed on time and within budget.
  • System design including station reviews, coordination with your voice carrier, voicemail and auto attendant design.
  • Cabling as required.
  • Installation and cutover at a time of your convenience.
  • Administrator and user training.
  • Ongoing Customer Service Agreements that assure your system is working properly.

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