Home MeetingService Contact Us Newsletter Login
   
The SunTel Way
       The SunTel Way
       Our Principles
       Our Methodology
       Customer Care

Company
       Contact Us
       Leadership
       Careers
          Job Openings
          Working at SunTel

News and Events
       News
       Events
       SunTel Blog
       Newsletter Archives

Solutions
       Data Center
       Cabling
       IP Networking
       Wireless Networks
       Network Management
       Telephony
       Security
       Mobility
       Multimedia Conferencing
       Unified Communications

Partners
       Avaya
       Mitel
       Microsoft
       Fortinet
       Juniper
       Citrix
       Riverbed
       vmware
       BlueCoat
       Dell
       APC
       Adtran
       HP

Services
       Customer Care Center
       NetSurety Voice 
       NetSurety Real-time
       NetSurety OneCall
       NetSurety Firewall
       MeetingService
          Meeting Service Sign-Up
 

For More Information

Submit
Services Header
Services
Services
We put “Services” in our name because that is the most important part of the business.  Anyone can supply product from a manufacturer, but the services are the difference when it comes to:
  • Solution Effectiveness
  • Customer Satisfaction
  • A Long Term Relationship
Our success since 1986 is the proof that our services do make the difference.

Our commitment to excellence in our services drives our behavior:
  • Trained, skilled, and certified technical personnel.  Our technical workforce has average tenure with SunTel Services of 13 years.  45 of our people have been with SunTel for more than 10 years.
  • Customer Satisfaction Surveys after every installation and a monthly sampling of our service tickets.
  • Defined processes for common tasks with installation checklists to make sure everything gets done, and done right.
  • A staffed Customer Care Center to take customer service requests, dispatch technical personnel to resolve, and follow through to assure customer satisfaction.
  • Staffed tier-two support personnel in the Customer Care Center to resolve issues remotely and provide advance support to field personnel.
  • Contracted manufacturer support for difficult problems.
  • Network management service offerings to monitor network performance, create alerts to assure prompt attention, and report on longer term performance.
  • Flexibility to customize our services to meet the needs of our customers business, not our internal needs.

 
 
Highlights of Service Offerings
Phone System Service Contracts offer different levels of service, coverage times, and response times.  If it’s not working, just call our Customer care Center and we will fix it, including all parts and labor. 

NetSurety Contracts include a series of different offerings that will give you the confidence in your IP network infrastructure:
 
OneCall – for your manufacturer support contracts.  Just call us, and we will work with the manufacturer to get the problem fixed.
Firewall Management – complete support of your firewall including problem resolution, rule changes, and vulnerability testing.
Real-time – Our eyes on your network.  A monitoring, alerting, reporting and remote repair service.
 
MeetingService Audio and Web Conferencing - provides audio conferencing and web conferencing on a per-minute basis.   


 •  Troy, Michigan •  Detroit  •   Flint  •  Grand Rapids   •  Traverse City  •