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Services


We put “Services” in our name because that is the most important part of the business.  Anyone can supply product from a manufacturer, but the services are the difference when it comes
  • Solution Effectiveness
  • Customer Satisfaction
  • A Long Term Relationship

 
Our success since 1986 is proof that our services make the difference.

Our commitment to excellence in our services drives our behavior:

  • Trained, skilled, and certified technical personnel with an average tenure with SunTel Services of 13 years.  45 of our people have been with SunTel for  more than 10 years.
  • Customer Satisfaction Surveys after every installation and a monthly sampling of our service tickets.
  • Defined processes for common tasks with installation checklists to make sure everything gets done correctly.
  • A Customer Care Center to take customer service requests, dispatch technical personnel to resolve issues, and follow through to ensure customer satisfaction.
  • Staffed tier-two support personnel in the Customer Care Center to resolve issues remotely and provide advance support to field personnel.
  • Contracted manufacturer support for difficult problems.
  • Network management service offerings to monitor network performance, create alerts to assure prompt attention, and report on longer term performance.
  • Flexibility to customize our services to meet the needs of our customer's business, not our internal needs.



Service Offerings

Phone System Service Contracts offer different levels of service, coverage times, and response times.  If it’s not working, just call our Customer care Center and we will fix it, including all parts and labor.

NetSurety Contracts include a series of different offerings that will give you the confidence in your IP network infrastructure:
 
OneCall – for your manufacturer support contracts.  Just call us, and we will work with the manufacturer to get the problem fixed.
Firewall Management – complete support of your firewall including problem resolution, rule changes, and vulnerability testing.
Real-time – Our eyes on your network.  A monitoring, alerting, reporting and remote repair service.
MeetingService Audio and Web Conferencing - provides audio conferencing and web conferencing on a per-minute basis.  



We Can  We Do

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