SunTel Services - Partners

Partnering is a key ingredient in what we do at SunTel Services. Just as you take very seriously the choosing of a communications technology partner like SunTel Services for your business, we take choosing our partners very seriously.

At the right, you will see the logos of our key partners, and you can learn more about the partners and our relationship with them on our Platform Partners page and our Solutions Partners page. Platform Partners are those partners we have selected that can serve as the foundation elements for our customers’ networks, like telephony, switches, routers, servers, and security devices. We have added Solution Partners to provide the additional elements needed to provide a complete solution, like call recording or UPS systems.

Customer Trustable Partners
Our relationship with our customers most often starts with the involvement of one of our partners. We choose our partners so that you will have the confidence in all of our partners that you have with our first encounter.

Our Technology Committee looks for the following criteria when we choose our partners:

Technological leadership – are they recognized for the quality, performance and functionality of their products?
Stewardship of their Customers – have they protected the investment of customers in their products as they have grown in functionality?
Strong support of partners and customers – do they have the right processes, skills and attitude to support our customers directly or though us?
Cost effective solutions – is the total cost of ownership of their solution in line with the functionality and benefits? This may at times not be the cheapest “price on the box”.
Significant relationship opportunity – can we have a significant relationship with their management team? We want access to make sure the concerns of our customers are being addressed when needed.
Complementary to other offerings – do their products work well with our other products, and can they mesh with the skill sets of our people?