• Technological leadership – are they recognized for the quality, performance and functionality of their products?
• Stewardship of their Customers – have they protected the investment of customers in their products as they have grown in functionality?
• Strong support of partners and customers – do they have the right processes, skills and attitude to support our customers directly or though us?
• Cost effective solutions – is the total cost of ownership of their solution in line with the functionality and benefits?  This may at times not be the cheapest “price on the box”.
• Significant relationship opportunity – can we have a significant relationship with their management team?  We want access to make sure the concerns of our customers are being addressed when needed.
• Complementary to other offerings – do their products work well with our other products, and can they mesh with the skill sets of our people?

Below, you will see the logos of our key partners, and you can learn more about the partners and our relationship with them by clicking on the links in the brief summary.  SunTel partners with these vendors to develop communications solutions for our customers with products like telephony, switches, routers, servers, and security devices. 

 

	Avaya is a global leader in enterprise communications systems providing Unified Communications, contact centers, and related services to its customers worldwide. After 15 years as a Nortel Premium Advantage Partner, we became an Avaya Connect Gold Partner after Avaya’s acquisition of Nortel Enterprise Systems, and we now sell and service Nortel CS-1000, BCM, and Norstar products as well as Avaya IP Office and Aura products.  In addition to new systems, we provide contract maintenance services to some of the largest companies and hospital systems in Southeast Michigan.
	Mitel is a leading global provider of enterprise voice and unified communications solutions for businesses of all sizes. Operating in over 90 countries, the company focuses on blending powerful infrastructure with an intuitive human interface to deliver cost effective solutions that are both powerful and easy to use.  Our relationship with Mitel extends back over 20 years. As a Mitel Exclusive Business Partner and member of the Mitel Dealer Council, we are positioned to provide the best of all possible support to our customers. Our Certified Technicians and Engineers service over 800 Mitel Systems, with the majority of them now using IP Networking as their backbone.
	As a market-share leader, Cisco Systems continues to be the infrastructure technology of choice for many of our customers for networks that support voice over IP, traditional WAN routing as well as newer technologies that include SIP, MPLS, and wireless. Our Premier Partner relationship with Cisco Systems since 2002 has been sustained by achieving customer satisfaction ratings that significantly exceed the requirements and by keeping our engineers' Cisco Certifications up-to-date. Our engineers can design and support simple SMB networks as well as large, multi-site networks that span hundreds of facilities. We have extensive experience designing wireless LAN (WLAN) for environments with hundreds of access points as well as supporting Voice over WLAN (VoWLAN / VoWiFi) using 802.11a, 802.11b/g and 802.11n technologies.
	Fortinet delivers complete content protection for today’s evolving networks. Threats have transformed from connection-based to content-based and can enter your network from applications like social networking tools as well as email and web browsers. They provide application control coupled with identity-based policy enforcement of all content.  Fortinet’s' high-performance unified threat management solutions provide the visibility you need to detect hidden threats within legitimate content, even from trusted sources and authorized applications. Their purpose built hardware and software provide industry-leading performance for the most demanding networking environments. Our relationship with Fortinet is very strong giving us access to factory support as needed to provide for your most advanced network security requirements.
	Microsoft’s broad spectrum of offerings is well known in the business community. We have chosen to focus on those products that are a part of, and support, network infrastructure and end user productivity. We have achieved our Certified Partner and Small Business Specialist status based on customer references and the individual certification of our engineers.  Using best practices, we can deploy and support your desktops and Windows Servers as well as Exchange Server, Office Communications Server (OCS), and Small Business Server. With our NetSurety Real-time service we can monitor and report on the wellness of your Microsoft-based devices and even fix them remotely.
	As virtualization is now a critical component to an overall IT strategy, it is important to choose the right vendor. VMware is the leading business virtualization infrastructure provider, offering the most trusted and reliable platform for building private clouds and federating to public clouds.
	Blue Coat offers industry leading Secure Web Gateway technology solutions that meet the new demands for security and application implementation at the enterprise connection to the Internet. The three pillars of their Application Delivery Network (ADN) combine visibility into network traffic at the application layer with WAN Optimization and Acceleration and multifaceted security to assure application performance that matches the needs of the business. As a Premier Partner, Suntel has established a strategic relationship with Blue Coat that enables us to provide not only new systems, but also upgrades, license renewals, and service contracts.
	Juniper Networks offers high-performance network infrastructure and security that run some of the world’s largest and most demanding networks. Juniper offers a broad product portfolio that includes routing, switching, security, remote access, application acceleration, identity policy and control, and centralized management. In recent years, they have scaled their technology to support the Enterprise and SMB market through the addition of Enterprise Firewalls, Routers, and Gigabit Ethernet switches. SunTel Services has a special relationship with Juniper as an Elite Partner making us the “go-to” Partner that many companies and institutions in southeast Michigan have come to depend upon.
	Citrix provides cloud, collaboration, networking and virtualization technologies. Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations.  Many IT organizations use Citrix to manage data centers, for load balancing and to improve the speed to access virtual applications.
	Dell is a leader in Storage Area Network (SAN)technology. Dell EqualLogic’s virtualized iSCSI SAN products are an extremely compelling, cost-effective alternative to traditional Fiber Channel.   As a Dell PartnerDirect Certified Storage Specialist,SunTel Services can design and deploy a Dell EqualLogic SAN to fit your application (and your budget) as well as provide Dell PCs, laptops, and servers at competitive prices.
	Hewlett Packard (HP) is the world's largest IT company. Our focus with HP is with their desktop and server products that are installed in data centers of all sizes. SunTel Services’ status as an HP Business Partner enables us to include Hewlett Packard products as part of a total solution for your environment.
	Adtran’s NetVanta Ethernet switches, routers and telecom carrier interface products provide excellent value and strong, industry standards performance targeted to Small/Medium business customers.  Our Adtran Advantage Plus Partner with Internetworking certification ensures the very best pricing  and support for our customers.
	APC American Power Conversion by Schnieder Electric is the leading provider of data center UPS and in-row cooling products. No network can operate properly without reliable power and cooling. As an APC Elite Business Network partner, SunTel Services’ highly-trained, APC-certified staff provides you with an unsurpassed level of expertise when designing your data center solution.
	Riverbed When organizations consolidate IT and move to cloud environments, the distance created between users and their data often results in high-latency and reduced bandwidth. Riverbed WAN optimization, network performance management, and cloud storage solutions enable enterprises to overcome these drawbacks. At Riverbed we make it easy to understand, optimize, and accelerate IT, so that organizations can build a fast, fluid, and dynamic IT architecture.
	MX Logic, now part of McAfee provides a hosted, cloud-based email scrubbing service that eliminates harmful/inappropriate content and malware including spam and viruses as well as stopping email for which there is no recipient from reaching your mail server. Since its acquisition by McAfee, MX Logic is now part of McAfee’s Global Threat intelligence and continues to be offered as “Security-as-a-Service”.
	OAISYS provides call recording solutions that permit entire conversations or small excerpts be archived, flagged, reviewed, and emailed. Their OAISYS Tracer and Talkument applications are essential tools in improving risk management, quality assurance, customer retention, dispute resolution and regulatory compliance for industries such as healthcare, automotive dealerships, financial services and the public sector.
	While Polycom is most widely known for their video conferencing products, our focus with them is on their industry leading voice products, both wireless and SIP-based phones. Under the SpectraLink brand, Polycom’s wireless phones provide a cost-effective solution by utilizing a customer’s 802.11a, 802.11b, 802.11g or 802.11n wireless LAN infrastructure.  By combining our history of voice system design with our strong background in wireless design, SunTel has created a team that is unsurpassed in the industry in designing, installing, and supporting voice over WLAN ( VoWLAN / VoWiFi ) systems.
	PrairieFyre offers a complete suite of Contact Center components that enhance the functionality of the Mitel ACD solution. Going beyond voice to manage email, chat, SMS, and fax messages PrairieFyre offers a complete contact center solution. Real-time and historical reporting are just a click away, and advanced queuing provides contacts with expected wait times to improve customer satisfaction.