I have to say, I’m surprised at how much I love the integrated cordless headset on my Mitel phone.
Yes, I know, it’s only a headset, but having used a number of headsets over the years ranging from wired, Bluetooth, 900Mhz, with handset lifters, without handset lifters, etc. this headset totally rocks!
Having the headset integrated into the phone itself (there is a docking/charging cradle built right into the phone) means that I no longer have the hassle of a mechanical phone lifter (my old headset lifter kept getting bumped and would not hangup properly). The headset also is tightly linked to phone operation which gives me a measure of remote control of my deskset from the headset itself.
Because the headset uses DECT, the RF frequency that it uses does not appear to interfere with 802.11b/g (2.4Ghz) Wi-Fi. In contrast, Bluetooth devices can interfere with Wi-Fi. This can compromise voice quality and can also interfere with wireless data clients.
The phenomenal range of this headset is also very impressive. I can walk approx. 150ft in any direction and stay connected throughout the building. Because the headset is wireless, I can now use my headset away from my desk phone and not miss calls. If I get a call, I hear a beep from the headset and I push the button to answer it. To hang up, I press the button again. If I want to initiate a call, I simply press the answer button on my headset and I can call anyone here at SunTel, thanks to our Mitel voice-activated auto attendant. I simply say the name of the SunTel employee with whom I wish to speak and viola! we’re talking. I actually use the auto-attendant even when I’m at my desk since I don’t like keying in phone numbers from the printed phone list (but that’s just me).
If I want to really take things to the next level, I turn on Mitel Extension Mobility so that my mobile phone rings at the same time as my desk phone. This permits me to see caller ID on my mobile phone display and then answer the call on my Mitel DECT headset/desk phone.
Overall, I have to rate this integrated headset pretty high on the “cool-o-meter”.